handmade artisan chocolates and coffee shop in Belper Derbyshire

Please read the terms and conditions below carefully. By submitting any order on this website you are agreeing to the terms which will apply to any purchase made through this website.

PURCHASE CONTRACT

This website is operated by I should cocoa. ("we", "us" or "our"). All purchases made on this website are governed by these Terms and Conditions.
I should cocoa only sell goods to end-user consumers. All goods are sold subject to the condition that they will not be re-sold or otherwise circulated without our consent.
We will confirm receipt of your order. This will be by an e-mail to the email address you have supplied to us. At this point the purchase contract will be made and we will supply the goods to you in accordance with your order and these Terms and Conditions.

PRICE AND DELIVERY COSTS

The price of the goods will be as quoted on the website at the time you confirm your order (usually by clicking the "Checkout" button). If you subsequently amend your order, the prices charged will be those applicable to the amended item(s)at the time that the amended order is confirmed.

The prices stated on the website are inclusive of any VAT payable.

The price of the goods does not include a delivery charge.

For standard delivery (3-5 working days).

There is a delivery charge of £5.00 for sales up to £50.00,

£8.50 for sales above £50.00 to £100.00

£12.50 for sales above £100.00.

PAYMENT METHODS

Payment may be made by debit or credit card or through your own PayPal Account. You cannot pay for an online order by cash or cheque. There is no minimum order requirement.
The debit and credit cards we accept are listed on the website on the date on which your order is placed.
Authority for payment will be requested from your card issuer at the time of your order. We reserve the right to terminate our agreement with you if we are refused authority for payment at any stage.
You agree to indemnify us in full against all costs, expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. This will include an administration charge of not less than £20. We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you.

DELIVERY

Delivery will be made to the address specified by you when you confirm your order.
We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether.
Products are subject to availability. The website is updated regularly but in the event of non-availability of any of the goods you order, we may offer a reasonable substitute.
We will always endeavour to supply you with the full quantity that you have ordered. In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly. If you are not satisfied with the quantity you have received we will arrange with you for these goods to be returned to us (please note that the goods must not be used and must be in good condition). You will not be charged for any incorrect goods or goods which you have not received. In any event, our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.
We take care to ensure that deliveries are made within a short delivery slot and accordingly we will not be able to check or verify addresses supplied by you. It is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the delivery slot. An appropriate person will be required to sign for all goods on delivery. If no-one is at the address when the delivery is attempted the goods will be retained by the delivery company. They will leave notification of delivery. It is your responsibility to re-arrange delivery. Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able to in order to reschedule your delivery time and date. In any event our liability to you will be limited to the price of goods not delivered and the cost of delivery.
Should you fail to be present for your delivery we are entitled to charge you in full for an amount equal to the cost of perishable items contained in your order and the cost of delivery.
We advise against chocolate deliveries to warmer countries and/or in summer months when temperatures are higher than that of the UK average summer. We have no control over temperatures during international chocolate deliveries and so we cannot accept responsibility for any chocolate deliveries that have been heat damaged.

DEFECTIVE GOODS

We guarantee the quality of our products. You must inspect the products and notify us promptly of any dissatisfaction with your order. We will promptly and fully refund the cost of any products if one of the criteria set out below applies to the product/s delivered to you.

• Not what you ordered
• Are damaged or defective
• The delivery is of an incorrect quantity
• If you do not receive the products ordered

We will arrange with you for the products to be returned to us.

ORDER CANCELLATION AND AMENDMENT RIGHTS

Orders can be cancelled if the product has not been dispatched. We will notify you via e-mail when your goods have been dispatched after this time we cannot accept cancellation.
The Right of Withdrawal of 8 days does not apply to contracts for the supply of perishable food goods including chocolate.

YOUR RIGHTS

Privacy: we process all your information in the strictest confidentiality.
Nothing in these Terms and Conditions restrict any of your statutory rights.

CUSTOMER COMPLAINTS

Any Customer complaints should be addressed to us via the e-mail address and telephone numbers which are listed on our website on the "Contact Us" page.

GENERAL

If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us.
These Terms and Conditions will be governed by English law and the parties submit to the exclusive jurisdiction of the English courts in relation to any dispute which may arise between them.